Job Description
Essential Functions:
- Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s mission, objectives, and values.
- Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
- Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
- Write and conduct formal performance appraisals: participates in a variety of personnel actions including hiring, counseling, training, promotion, discipline, and termination.
- Interacts effectively and diplomatically in all areas of employee relations, always projecting a professional image in keeping with the Company's goals and objectives while exercising the highest degree of confidentiality.
- Maintains the daily schedule to ensure complete coverage for our customer base.
- Assumes difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; takes action to resolve complaints where appropriate, receives and responds to correspondence and telephone calls, providing information and handling issues, requests, and complaints.
- Maintains and directs the daily activities and any departmental duties.
- Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing and customer service; directs and participates in the incorporation of new developments into program areas, as appropriate.
- Regular attendance of the work site.
- Perform related duties and responsibilities as required.
Willing to work onsite.
With a Healthcare background.
Job Type: Full-time
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Late shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)