Customer Service Supervisor with HEALTHCARE BACKGROUND [Philippines]


 

Job Description

Essential Functions:

  • Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s mission, objectives, and values.
  • Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
  • Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
  • Write and conduct formal performance appraisals: participates in a variety of personnel actions including hiring, counseling, training, promotion, discipline, and termination.
  • Interacts effectively and diplomatically in all areas of employee relations, always projecting a professional image in keeping with the Company's goals and objectives while exercising the highest degree of confidentiality.
  • Maintains the daily schedule to ensure complete coverage for our customer base.
  • Assumes difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; takes action to resolve complaints where appropriate, receives and responds to correspondence and telephone calls, providing information and handling issues, requests, and complaints.
  • Maintains and directs the daily activities and any departmental duties.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing and customer service; directs and participates in the incorporation of new developments into program areas, as appropriate.
  • Regular attendance of the work site.
  • Perform related duties and responsibilities as required.

Willing to work onsite.

With a Healthcare background.

Job Type: Full-time

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Schedule:

  • 8 hour shift
  • Late shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)


 

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